Museum Tower

Gotta say the new leasing staff were a complete let down on this and unfortunately very reflective of the bad reviews I have seen here across Museum Tower’s profile here. They kept canceled my tour request last minute with no regard for my time or follow up to reschedule. They did not answer the email when I asked what was going on. Turned me away even when got my tour back up through the online booking processes because Yadira the leasing agent who was supposed to be there left for the day according to the front desk. Weeks after this? Yadira texted me asking how they can help me as if they didn’t just put me through various hoops wasting a lot of my time and energy. I responded expressing disappointment in the team’s follow through since canceling my appointment and lack of acknowledgement of where they left me off before following up. Unsurprisingly, I was not met with a reply after. Such a shame, the space seems nice but if this is how they treat potential tenants? You better believe the rest of the bad reviews by their former tenants. Extremely frustrating process. To the team reviewing this that wants to hear more: No, I will not be reaching out. If you want to make this right, you know how to get in touch. Please stop asking people who are frustrated with bad service to hold you accountable. You should be able to do it yourself before it reaches the reviews.

Future tenants beware. My experience with Museum Tower, its leasing manager, its leasing staff, and Greystar property management has been deeply distressing and far worse than anything I have ever dealt with in a residential building. The level of negligence, unresponsiveness, and disorganization here is severe enough to cause real emotional and financial harm. Please think very carefully before living here. I moved out on September 30, 2025. My final account contains multiple incorrect October charges, a late fee, and they kept my entire deposit and then billed me an additional $500. For more than a month I have been attempting to get a simple explanation or correction. I have reached out through every possible channel: email, phone, voicemail, the resident portal, and corporate. Not one person in the leasing office or at Greystar has responded. The complete absence of communication is alarming and unacceptable. Trying to resolve anything with this management team is a waking nightmare. Even when you follow every requirement and submit every document, the leasing staff still mishandles your account, ignores your concerns, and leaves you completely without answers or support. There is no accountability, no transparency, and no urgency. The emotional and mental strain caused by their behavior is significant, constant, and completely unnecessary. Prospective tenants must understand the risk they are taking. If any issue arises with your lease, your billing, or your move-out, you may be left entirely on your own. Errors may remain uncorrected for long periods of time. Your money may be taken without explanation. Messages will go unanswered indefinitely. The amount of stress this creates cannot be overstated. It is now mid November and I hope someone from the leasing office or Greystar will review this, check the outstanding communications, and help resolve the issue. UPDATE: Since publishing this review, I still have not received a single response from the leasing office or Greystar Property Management. I have been pleading for a response since October. We are now going into December, and no one has contacted me about the incorrect charges or my withheld deposit. The continued silence, even after this was made public, shows exactly how residents are treated when problems arise. This has gone far beyond poor customer service and into complete neglect.